The process starts with your personal initial consultation: a 2.5-hr one-on-one session with one of our clinicians. We will lead you through our proprietary data gathering and bio-mechanical fitting protocols.
This extensive clinical analysis of your body will help us design the right body-bicycle interface so that your physiological needs are fulfilled; all in advance of your bicycle being built. It is about setting in space and creating proper support for the 6 contact points between your body and the bicycle: your feet, hands and Ischial tuberosity (usually referred as sit bones). The objective of this process is to guarantee your safety on the saddle – prevent injuries and accidents, ensure your comfort – particularly on long rides, and optimize your performance based on your physiology.
Crafting this subtle balance between high-performance and comfort is what makes our made-to-order process unique. No matter if you are completely new to cycling – about 50% of the individuals coming to Vitess, or if you want to take your riding experience to the next level, we take care of the details and deliver true piece of mind, both during and after your purchase.
During this consultation, we will help you hand-pick one of the various pre-curated component packages. From mechanical to electrical derailleurs – wired and wireless, low-profile aluminum rims to aero full-carbon wheels and much more, the choice is vast but our engineering-driven decision making process will make it easy and fun. It’s about understanding your needs and aspirations, and crafting a bicycle that helps you get to where you want to go.
Similarly for the paint artwork options: the Made-to-Order template is set, but you pick the colour that matches your personality. We have a wide palette of unique colours, including a premium upgrade to une-couleur. You can also handpick a bespoke colour – one that has a special meaning to you, or we can even colour-match whatever object you cherish.
Our made-to-order process means that a number of carbon finishing and painting operations only get started once your order is in: this is truly your bicycle, made for you.
About 4-6 weeks later, your Vitess Made-to-Order is ready to be built. We invite you to come in and work with one of our product specialists to build it from scratch. This one-on-one session will provide you with formidable insights into carbon processing, component engineering and system functions, user & maintenance tips. Once the bicycle is built, it is time to experience our delivery-day micro-adjustment & pick-up session: a fun and interactive way of nailing down the dimensional micro-setup of your Vitess.
Post-delivery, our re-fit process keeps track of your body changes over time and we make sure that your bicycle gets re-adjusted accordingly. A perfect fit at delivery day is only the beginning of the fitting journey.
Throughout this process, the endgame is simple and single-minded: elevate your ride experience.